COVID-19 Policy & Guidelines

For the destinations and projects that are able to welcome participants during a COVID-19 period (if there are any restrictions in place at that destination), the following policies regarding bookings, cancellations and COVID-19 placements guidelines will be implemented.

Bookings and Cancellations

Throughout the current COVID-19 situation (until informed otherwise), we and our partners will adopt the following policies and guidelines. All bookings will require confirmation before we accept participants on the projects as this is subject to the time of booking and due to possible changes in terms of COVID-19 protocols.

The participants are responsible to make themselves aware of the latest travel restrictions, health requirements, visa procedures, entry requirements, and local government containment measures before arrival through the proper channels such as official governmental websites for the travel destination.

Bookings can be amended and canceled until 14 days before the program start date without any costs if there are restrictions in place at your destination. 

Due to the fluid nature of the COVID-19 situation; we can not be held accountable for the cancellation of a certain project as the result of containment measures imposed by the local authorities. However, we will always aim to provide the participant with a satisfying alternative program should such a situation occur.

When participants need to depart from their placement before the end of the program, due to COVID-19-related developments, the remaining weeks of the booking (only remaining full weeks) can be kept as program credit to join the program at a later time. This credit is not transferable to a third person and can only be claimed by the original booking holder.

COVID-19 Placement Guidelines

At all our project locations and accommodations we and the participants will strictly follow the governmental guidelines and policies regarding social distancing, regular disinfecting, wearing of face masks, and quarantine requirements for both staff and participants. These local governmental policies and guidelines on health and safety are always leading before the COVID-19 policy and guidelines and need to be strictly followed.

To further ensure the health and safety of the public (local community), the participants, and our staff, we have implemented the following COVID-19 guidelines, policies, and procedures which are mandatory for all participants and are enforced by the local teams at all our locations.

All participants should produce a negative COVID-19 test (PCR or Rapid Antigen) the result that is done before departing their home country (PCR within 72 hours, Rapid Antigen Test (RAT) report within 48 Hours of Departure flight). This is required even if the immigration of the arriving country or the airline does not require it.

We recommend all participants to wear a face mask at the project placement and at the communal area of our accommodation, regularly disinfect their hands, and keep a 1.5-meter distance (where possible) from other people. Participants should bring their own face masks.

Participants that have a bodily temperature of 37.5 degrees Celsius or higher are not allowed to go to the placement, need to social distance, isolate themselves from other people, and need to consult a medical professional. Bodily temperatures will be checked daily before going to the projects regularly.

When participants test positive for COVID-19 onsite after arrival; we or our partners can not guarantee (alternative) quarantine accommodation within our centers. Therefore you should budget for additional costs in case they test positive for COVID-19 while on the project for alternative quarantine accommodation. All additional expenses related to COVID-19 such as COVID-19 tests or alternative (quarantine) accommodation, need to be borne by the participant themselves.

When a participant tests positive for COVID-19 onsite; all other participants on the same project and inside the same accommodation need to go get tested immediately.

When all tests are negative for COVID-19, the participants are allowed to go back to their respective program(s). Participants who test positive for COVID-19 onsite need to be individually isolated and have to find (most likely) alternative accommodation elsewhere. If there is any local regulation with respect to isolation and quarantine, they will be followed accordingly.

We recommend all participants be fully vaccinated. Some project placements and local governments may require all participants to be vaccinated to be eligible for joining a program.

All participants should arrive with travel insurance including health (medical) and COVID-19 coverage.

All participants are expected to check the general entry requirements to a destination before starting their program.

Please note, that this is not an exhaustive or exclusive list. The principle is that participants and staff should avoid actions or behavior which may be harmful under the current COVID-19 situation.